Billing, Renewal & Cancellation Policy

FaxToFax plans renew automatically at the regular price until you cancel. You can cancel online at any time in Plan & billing, without calling us, and cancellation takes effect at the end of the period you have already paid for. All payments are final and non-refundable, except where the law requires a refund, such as the 14-day withdrawal right of consumers in the EU and UK. This page explains prices, introductory offers, renewals, extra numbers and pages, failed payments and cancellation in detail.

1. Who you pay

You buy FaxToFax from FaxToFax.com, the seller of record. Charges appear on your card statement as FAXTOFAX.COM. Payments are processed by Stripe, a PCI DSS Level 1 payment processor, and FaxToFax never stores full card numbers. All prices are in U.S. dollars and do not include taxes, which are added where applicable.

2. Prices

2.1 Monthly plans

2.2 Annual plans

Annual plans are paid upfront for 12 months. The first-month discount is taken off your first year.

2.3 Enterprise

Enterprise pricing is agreed individually and set out in a signed order form. Where an order form differs from this policy, the order form applies.

2.4 Extra fax numbers

You can add extra fax numbers to any plan. Each extra number costs $5 for its first month and then $10 per month. Extra numbers are billed monthly on their own billing date, which is the date you added the number, even if your plan is billed annually.

2.5 Extra pages

Pages you send and pages you receive both count toward your monthly page allowance. Pages above the allowance are charged at $0.10 per page on the Personal plan (over 200 pages per month) and $0.07 per page on the Business plan (over 500 pages per month).

3. Introductory prices

The introductory price applies to your first month only; on annual plans, the same discount is taken off your first year. Introductory prices are for new customers, and we may limit them to one per organization. After the introductory period, your plan renews at the regular price shown above.

4. Automatic renewal

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AND WE WILL CHARGE YOUR PAYMENT METHOD AT THE START OF EACH NEW BILLING PERIOD, AT THE REGULAR PRICE THEN IN EFFECT, PLUS ANY EXTRA PAGES, EXTRA NUMBERS AND APPLICABLE TAXES, UNTIL YOU CANCEL.

• Monthly plans renew every month on your billing date.
• Annual plans renew every 12 months, and each year is paid upfront.
• You agree to these recurring charges when you subscribe, and you can cancel at any time as described in section 7.

5. Emails we send about billing

• A confirmation email after you buy, setting out what you bought, the price, the renewal terms and how to cancel.
• A reminder email before each annual renewal.
• A confirmation email after you cancel.

6. Changing your plan or numbers

• Upgrades: any charge for an upgrade is shown before you confirm it.
• Downgrades: downgrading does not result in a refund or credit for the current period.
• Removing an extra number stops future charges for that number. The number is released, and no refund or credit is given for the rest of its current month.

7. How to cancel

1. Sign in as the account owner.
2. Open Plan & billing.
3. Choose Cancel subscription and confirm.

You do not need to call or email us. If you cannot reach Plan & billing, email support@faxtofax.com from the account owner's email address and we will cancel for you.

Cancellation takes effect at the end of your current paid period. You keep full access until then, and you will not be charged again. Cancelling your subscription also stops renewal of your extra numbers. We send you a confirmation email.

When the paid period ends, your fax numbers are released and may be given to someone else, the Service stops sending and receiving faxes for your account, and stored faxes continue to be deleted according to your retention setting. Export anything you want to keep before the period ends. To close your account and delete your data entirely, the owner can close the account as described in our Terms of Service.

8. Refunds

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW. This means we do not give refunds, credits or prorated amounts for:

• partial months or years, including the rest of a period after you cancel;
• pages or numbers you did not use, or time in which you did not use the Service;
• downgrades or removed numbers;
• closing your account during a paid period; or
• suspension or termination because you breached our Terms of Service or Acceptable Use Policy.

Exceptions where the law requires a refund include the right of withdrawal described in section 9 and other rights under consumer protection law that cannot be excluded. If we charge you more than the amount you agreed to, for example by charging you twice, contact us and we will correct the error.

9. Right of withdrawal for consumers in the EU and UK

If you are a consumer living in the European Union or the United Kingdom, meaning you are using FaxToFax wholly or mainly for purposes outside your trade, business or profession, you have the right to withdraw from your contract within 14 days of the day it is made, without giving a reason.

When you subscribe, we ask you to confirm that you expressly request that we start providing the Service immediately, within the 14-day withdrawal period, and that you acknowledge that:

• if you withdraw within the 14 days after the Service has started, you must pay for the Service provided up to the time you tell us you are withdrawing, in proportion to the full price of the contract, and we will refund the rest; and
• you lose your right of withdrawal once the Service has been fully performed.

To withdraw, send a clear statement of your decision to support@faxtofax.com before the 14 days end. You can use the model form below, but you do not have to. We will refund any amount due within 14 days of receiving your notice, using the same payment method you used, and we will not charge you a fee for the refund.

Model withdrawal form

To: FaxToFax.com, support@faxtofax.com

• I hereby give notice that I withdraw from my contract for the supply of the following service: FaxToFax (plan name)
• Ordered on: (date)
• Name of consumer: (your name)
• Address of consumer: (your address)
• Email address used for the account: (your email)
• Date: (date)

The withdrawal right applies only to consumers. It does not apply to organizations or to individuals using FaxToFax for business.

10. Failed payments

• If a payment fails, we automatically retry it after 2, 5 and 7 days.
• If the payment still fails, sending is paused until you update your card in Plan & billing. Faxes you have received are kept.
• Once a payment succeeds, sending resumes.
• If the amount remains unpaid, we may cancel your subscription after giving you notice. You remain responsible for amounts that are due.

11. Price changes

We will email the account owner at least 30 days before a price change applies to your subscription. The new price takes effect from your next renewal after that notice, and you can cancel before then if you do not want to continue. Moving from an introductory price to the regular price is not a price change.

12. Taxes

Prices exclude value added tax, sales tax and similar taxes. Where we are required to collect them, they are added to your invoice based on the billing information you give us.

13. Billing questions and disputed charges

If you have a question about a charge, email support@faxtofax.com. Please contact us before disputing a charge with your bank, so we can look into it. While a chargeback is open, we may suspend the account concerned.

14. Related documents

This policy forms part of our Terms of Service and should be read together with it.